In addition to the Compliance matrix, the RACI matrix helps us develop our Communication Plan. Another spreadsheet that indicates how often we need to meet, what will be reviewed, who is required in the meetings, and who is copied on the report outs or meeting notes. In practice this can allow functional areas that often seem to have competing agendas to see how they each contribute to a successful outcome. In our case, this often is seen most directly in two areas: first, maintenance and production and second, mechanical engineering and electrical/controls engineering. In both areas, success will go back to the prior step of clearly outlining who is going to do what. When that is written down and owned (signature on the dotted line) it makes for a muchimproved process. Companies will look at this differently, and often there are operating metrics/KPI’s that will point to who should be responsible for different aspects of the project. Understanding this ahead of time will greatly increase the likelihood for success, and prevent the expensive inefficiency when one part of the process delays another. A common example in our work, is the importance of making sure everything is ready prior to commissioning. If possible, we will visit the site prior to make sure all of the equipment has arrived and is ready to be installed and that the necessary electrical, mechanical and other elements to finish the work are all in place. IT'S A PARTNERSHIP As the project nears completion the emphasis can shift to training and a knowledge transfer to ensure that the new equipment provides all the intended benefits. The extent to which post commissioning training and support will be provided should be agreed upon much earlier in the process and clear to all involved. While it may be that the project requirements have all been met and the new equipment is installed and running, much of the real work has yet to even begin. The goal is always to form a working partnership in which we continue to communicate effectively and look for ways to continuously improve performance and outcomes. It is always dynamic and is the basis upon which both companies can enhance their value proposition. There is a great opportunity for performance tracking to demonstrate that the project goals have been met and to establish future objectives that continue to provide benefits. While it is fun to think about the many ways new AI technology will further enhance what we all can do, I am a firm believer that the human element and solid communication skills will never go out of style. In the end, the real reward we all take away from this is the satisfaction of developing new relationships and the feeling that we’ve done something of value. 11 COMMUNICATION ISSUE Contact: JEFF KELLER jeff.keller@mmei-inc.com
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