Simple Solutions That Work! Issue 14

44 Contact: JIM GAULDIN [email protected] To move further into the Advanced Manufacturing realm, take for example one aspect of the above definition to include Information Communication Technology (ICT). ICT could be defined as a seamless communication path over different networking subsystems culminating in a signal to the machine designer that something is not operating properly. Imagine a platform that reports the issues to the customers maintenance team as well as the equipment manufacturer. Maybe the manufacturer has agreed to reserve a spare part for the customer in their inventory if this communication is received. This and efficient these advanced solutions can be. This customer has a portion of this aforementioned system installed on their complete reclamation sand system. The system had been online for some time and our routine check and verification process of the remote communication system indicated that the customer should identify and review an issue that was observed. Imagine that customers surprise when we called and brought this to light. They may never have noticed this issue existed if it were not for the review on our end! With Advanced Manufacturing we believe that we have gained a customer for life and created a simple solution that works for important customer challenges. any programming or upgrades available can be added to the unit. Much like the oil monitor in a newer car indicating to the operator the need to perform preventive maintenance, this remote access option can be created to assist the facility in their own preventive maintenance operations. Consider the addition of this feature as it can be added to many current controls and provide the ability to calculate maintenance intervals to the operator. All of the information can be presented to the customers industrial network for the purpose of maintaining and identifying possible issues that could lead to unexpected results. Are these advanced manufacturing solutions effective? We believe this example of one long-time valued customer show how effective idea fits in with the Advanced Manufacturing thought process as it provides true automation and communication about the capital equipment owned by the customer. The StatorMix control can be provided with the option for a remote access point containing a customer authorized access function back to the equipment manufacturer. Again, this access is fully controlled by the customer internally. This remote access point is such that if a customer has an issue, the customer can grant access to the machine over their virtual and secure machine network to the design engineers who made the equipment. At that point, using teams or other video / audio meeting software, a conference can take place between the engineers and the customer so that